Update on Client Adviser Registry and Ombudman’s Offices under the Financial Services Act

•

Share on:

On 1 January 2020, the new Financial Services Act entered into effect. Certain of the transition periods are linked to the licensing of new institutions that perform relevant roles under the Financial Services Act. This article provides for an update on the current status and the end of the transition period.

By Benjamin Leisinger (Reference: CapLaw-2020-39)

1) The Financial Services Act

The Financial Services Act of 15 June 2018 (FinSA), which entered into effect on 1 January 2020, introduced new duties for financial service providers. Since the provision of cross-border financial services into Switzerland, i.e. to clients in Switzerland, also generally falls within the scope of application of the FinSA, these requirements are relevant for foreign financial service providers, too. FinSA‘s regulatory duties include the following: (i) the duty to register the individuals who actually perform financial services on behalf of the (foreign) financial service provider in a new register of client advisers; (ii) the duty to categorize their clients as private clients, professional clients and institutional clients; (iii) the duty to comply with expanded conduct rules; and/or (iv) the duty to comply with certain organizational requirements, including by disclosing or passing on fees, commissions and other remuneration or financial benefits received by financial service providers from third parties in connection with the provision of financial services, except where waived.

2) The Transition Periods

Most substantive regulations on the provision of financial services under the FinSA did not apply immediately. Certain duties are subject to a general (mostly two-year) transition period. Others did not apply immediately because new institutions relevant under the FinSA did not exist, yet. In these cases, the transition periods only started to run when these new institutions existed and were approved by the Swiss Financial Market Supervisory Authority FINMA (FINMA). 

3) New Institutions Relevant for Financial Service Providers –
Registration Bodies and Ombudsman Offices 

Under the FinSA, the term “financial services” is statutorily defined: financial services are limited to specific and enumerated services related to financial instruments. Services not related to financial instruments are not covered in the first place. The list of financial services in the FinSA notably does not include services such as dealing on own account, underwriting of financial instruments and/or placing of financial instruments on, or without, a firm commitment basis, investment research and financial analysis or other forms of general recommendation relating to transactions in financial instruments. Corporate finance advice, M&A advice or similar services where the investment in financial instruments is only a means to a different end (e.g., the optimization of the capital structure or the purchase of an enterprise) generally are not financial services, either.

For financial service providers, two institutions had to be set-up and approved by FINMA first before the relevant transition periods could start to run: registration bodies (Registration Bodies, for more details see CapLaw-2019-55) and ombudsman offices (Ombudsman’s Offices). For the new prospectus regime that is also regulated in the FinSA, another institution, the reviewing body, is relevant (see CapLaw-2020-21 for more details on the reviewing bodies).

a) Registration Bodies

Pursuant to the FinSA, “financial service providers” are persons that provide financial services on a professional basis in Switzerland or to clients in Switzerland, while “client advisers” are the natural persons who actually perform financial services on behalf of a financial service provider (or in their own capacity as financial service providers). 

Client advisers of Swiss financial service providers that are not already subject to prudential supervision and client advisers of non-Swiss financial service providers that provide their services in Switzerland are obliged to register in a register of client advisers. The registers of client advisers are maintained by the so-called Registration Bodies. The Registration Bodies also verify that the client advisers have completed the necessary training and further education.

Client advisers of non-Swiss financial service providers which are (a) prudentially supervised outside Switzerland and (b) provide services in Switzerland only to professional or institutional clients (as defined in the FinSA) are exempt from the duty to register in a register of client advisers.

FINMA approved BX Swiss Ltd as the first Registration Body with effect as of 20 July 2020. The registration office of BX Swiss offers a fully digital process for entry into the client advisor register. With effect from 14 September 2020, FINMA approved the second Registration Body, the Association Romande des Intermédiaires Financiers (ARIF), headquartered in Geneva. The approval of further Registration Bodies is expected.

The FinSA provides for a six-month transition period after the approval of the first Registration Body for the entry of the client advisers in a register kept by a Registration Body. This transition period now ends on 19 January 2021. In order to meet this deadline, the client advisers need to file their application for entry in a register with a Registration Body by the end of the transition period.

The client adviser who seeks to obtain registration in the register of client advisers shall, in particular, demonstrate that he or she: (i) has sufficient knowledge of Swiss regulations and the required expert knowledge (please also refer to the next paragraph), (ii) has sufficient professional insurance or similar financial guarantees in place or the financial service provider for which the client adviser is working satisfies this requirement, (iii) is affiliated with an Ombudsman’s Office in case the client adviser is also the financial service provider or, if this is not the case, the financial service provider itself holds an affiliation, (iv) is not and was not convicted for certain violations of Swiss financial services regulations, including the criminal provisions set forth in the FinSA, or certain provisions of the Swiss Criminal Code, which have been registered into a criminal record and (v) is not subject to certain sanctions taken by FINMA, such as the prohibition from practicing the profession for a certain period of time.

As far as the required knowledge of Swiss regulations is concerned, in order to be admitted into the register of client advisers, a client adviser should prove that he or she has sufficient knowledge of the rules of conduct set forth in the FinSA. The Registration Body of BX Swiss Ltd as the first Registration Body also provides for “guidelines concerning proof of the required knowledge according to Art. 6 FinSA” (see https://www.regservices.ch/?download=9451) as well as for lists of “accepted external training and further education in the field of FinSA code of conduct rules” (see https://www.regservices.ch/?download=9467) and “accepted external training and further education in the field of the necessary expertise” (see https://www.regservices.ch/?download=9469).

b) Ombudsman’s Offices

Under the FinSA, clients of Swiss and non-Swiss financial service providers which offer financial services in or from Switzerland shall have an ombudsman procedure available to settle disputes of clients with the financial service providers. For this purpose, the financial service providers are obliged to affiliate themselves with an Ombudsman’s Office recognized by the Swiss Federal Department of Finance. The very significant role of Ombudsman Offices stated in the consultative drafts of the FinSA has, however, been reduced in the final version.

Currently there are no exceptions to this obligation of financial service providers to enter into an affiliation with an Ombudsman’s Office. However, there is a proposal in the Swiss Parliament to amend the FinSA to provide an exemption for financial service providers which provide services only to professional or institutional clients (as defined in the FinSA). 

The Swiss Federal Department of Finance recognized the first four Ombudsman’s Offices with effect as of 24 June 2020. In the meantime, three further Ombudman’s Offices have been recognized and the recognition of further Ombudsman’s Offices is expected. 

One of the recognized Ombudsman’s Office is the well-established Swiss Banking Ombudsman of the Swiss Bankers Association. Despite the recognition of the Swiss Banking Ombudsman as Ombudsman’s Office under the FinSA, only members of the Swiss Bankers Association are eligible for affiliation with the Swiss Banking Ombudsman. Most of the other Ombudman’s Offices, such as for example the Swiss Chambers’ Arbitration Institution (SCAI), are open for affiliation by all types of financial service providers under the FinSA.

The FinSA provides for a six-month transition period after the recognition of the first Ombudman’s Office for the affiliation of the financial services providers with a recognized Ombudman’s Office. The transition period ends on 23 December 2020. In order to meet this deadline, the financial services providers need to file a completed affiliation request with a recognized Ombudman’s Office by the end of the transition period.

4) Time to Act

With these shorter transition periods of the FinSA now running, in particular foreign financial service providers should update their analysis on (i) whether they are subject to the registration and/or affiliation requirement and – if so – (ii) whether their client advisers meet the relevant prerequisites for registration and/or (iii) with which Registration Body or Ombudsman Office they want to register or affiliate, respectively.

Benjamin Leisinger (benjamin.leisinger@homburger.ch)

Discover more articles

We provide up-to-date information on legal and regulatory developments regarding the capital markets, publish concise articles on developments in the Swiss and international financial markets, and announce recent deals and forthcoming events.

  • FinSA Conduct Obligations: FINMA‘sRecent Enforcement Activity

    FINMA has intensified its enforcement of the conduct obligations governing individual financial services under the Financial Services Act (FinSA). The publicly communicated conclusions of two recent enforcement proceedings are good examples of interventions by the regulator under the FinSA conduct regime. Accompanied by FINMA Guidance 03/2026, which highlights recurring risk patterns, these cases signal that the conduct obligations are now firmly on FINMA‘s enforcement radar.


  • KAPITALMARKTRECHT IM FOKUS 2026 – CONFERENCE REPORT | 19 August 2026, SIX ConventionPoint, Zurich

    On 19 August 2026, practitioners, academics and market participants convened at SIX ConventionPoint in Zurich for Kapitalmarktrecht im Fokus 2026. Under the Title “Clarity or Room for Interpretation? Challenges in Interpreting Bond Terms and Conditions“ (Klarheit oder Auslegungsspielraum? Herausforderungen bei der Interpretation von Anleihensbedingungen), the conference examined how standardized bond terms should be interpreted, the interaction between contractual provisions and regulatory requirements and the significance of prospectuses, risk factors and changing market practice. Particular attention was paid to regulatory capital instruments and the Point of Non-Viability (PONV), against the background of the write-down of Credit Suisse AT1 instruments and the…


  • EHRA CLARIFIES REGISTRATION PRACTICE FOR CONDITIONAL CAPITAL WITHIN AND OUTSIDE THE CAPITAL BAND 

    In a practice note dated 27 August 2026, the Federal Commercial Register Office (EHRA) clarified the registration practice applicable where a company‘s articles of association provide for conditional capital both within a capital band and outside the capital band. This article sets out the resulting registration practice.


  • Swiss advisers subject to the Swiss Anti-Money Laundering Act: Scope and Duties

    Effective 1 October 2026, the revised Swiss Anti-Money Laundering Act will extend Switzerland‘s anti-money laundering framework to advisers participating professionally in covered transactions. Lawyers, notaries, fiduciaries, accountants, tax advisers, M&A advisers and other professionals may become subject to due-diligence, organizational and certain reporting requirements under the AML framework even if they do not execute financial transactions themselves. This article summarizes the new regime, its principal exemptions and its consequences for professional advisers.


  • The Impact of Article 21c CRD VI on Swiss Banks‘ Loan Portfolios

    Effective as of 11 January 2027, CRD VI introduces an EU-wide restriction on third-country institutions‘ cross-border lending activities. Under the new article 21c CRD VI, Swiss banks may no longer extend loans, provide guarantees, or make credit commitments to EU-domiciled borrowers without an authorized subsidiary or branch in the relevant member state. The prohibition covers all corporate finance activities with an EU nexus, including syndicated credit facilities.


  • DocMorris Finance B.V.‘s Issuance of CHF 96.8 Million Senior Guaranteed Convertible Bonds Due 2031 and Concurrent Repurchase of Outstanding Convertible Bonds Due 2028

    On 11 September 2026, DocMorris Finance B.V., a directly wholly-owned subsidiary of DocMorris AG (SIX: DOCM), successfully completed the private placement of CHF 96.8 million 1.5 per cent. senior unsecured convertible bonds due 16 March 2031, unconditionally and irrevocably guaranteed by DocMorris AG and convertible into existing and/or newly issued registered shares of DocMorris AG. Concurrently with the new issuance, DocMorris AG completed the full repurchase of its outstanding 3.0 per cent. convertible bonds due August 2028 with a nominal amount of CHF 49.6 million through privately negotiated bilateral transactions. The repurchased bonds will be cancelled. The transaction reduced the…